Delivery Policy

Here's everything you need to know about getting your order. Short version: delivery is free on every order, and you get a tracking link as soon as it's dispatched.

Where we deliver

We deliver to the United Kingdom and to most countries worldwide. Prices are in pounds sterling (£). Outside the UK, checkout can show the total in your local currency.

Delivery times

Step	Time
Order preparation	1–3 working days
Delivery	7–14 working days after dispatch

Working days are Monday to Friday, excluding UK bank holidays. Outside the United Kingdom, delivery can take a few extra days. Busy periods, like seasonal sales, can also add a few days. We'll let you know if that happens.

Delivery costs

Free on every order, with no minimum.

Duties and taxes

Depending on your country, customs may charge import duties or taxes when your order arrives. These are set by your local government and are not included in our prices.

Tracking your order

As soon as your order is dispatched, you'll get an email with your tracking link. Can't find it? Check your spam folder, or contact us with your order number.

Wrong address

Please double-check your address at checkout. If you spot a mistake, message us right away. We can fix it as long as the order hasn't been dispatched yet.

Lost or damaged parcels

If your tracking shows no movement for 10 working days, or your order arrives damaged, contact us within 14 days of the expected delivery date. We'll make it right with a replacement or a refund.

Last updated: 11 October 2026