Customer Service

We prepare every order in 1–3 working days. After that, delivery takes 7–14 working days. You'll get an email with the tracking link as soon as it ships.

Yes, on every order. No minimum.

Use the tracking link in your delivery confirmation email. Can't find it? Check your spam folder, or send us your order number below and we'll look it up.

Add two Envoy Dress Shirts to your bag, in any colour and size. The second one is free, applied automatically at checkout. It works on the Envoy Dress Shirt only.

You have 30 days from delivery to exchange a piece, and 14 days to return it for a full refund. Items need to be unworn and unwashed, with the tags on. See the full return policy.

Send us a message below with your order number and what you'd like to return. We'll reply with the return address and the next steps. Read the full return policy.

Once your return reaches us and passes a quick check, we refund you to the original payment method within 5 working days. Your bank may take a few more days to show it.

If the size is wrong, exchange it within 30 days of delivery and the new size is on us. You can also switch to another colour, or another piece at the same price. See how it works.

Start with the size you usually wear in dress shirts. Not sure? Tell us your height, weight and usual size below and we'll recommend one.

Tailored, not tight. Close at the chest, relaxed at the stomach. Just your size. The stretch gives where your arms need it, so the shoulders stay in place.

Size up. Our pieces are cut close to the body, so the bigger one gives you room to move and layer. Still unsure? Tap Find My Fit on any product page.

Yes, if the order hasn't shipped yet. Message us right away with your order number and the new size. If it already shipped, use your free exchange.

A smooth stretch weave that moves with you and resists wrinkles. It feels like a real dress shirt, not like plastic.

No. Hang it right after washing and it dries smooth. For a crisp collar on a big day, a quick pass on low heat is enough.

Cold water, gentle cycle, similar colours. Hang to dry. The Care Guide has the details for each piece.

Not if you skip the dryer. Heat is what shrinks and wears out stretch fabric. Wash cold and hang dry, and it keeps its fit.