When will my order arrive?
We prepare every order in 1–3 business days. After that, delivery takes 7–14 business days. You'll get an email with the tracking link as soon as it ships.
Is shipping free?
Yes, on every order, anywhere in the United States.
How do I track my order?
Use the tracking link in your shipping confirmation email. Can't find it? Check your spam folder, or send us your order number below and we'll look it up.
How does Buy one, get one free work?
Add two Envoy Dress Shirts to your cart — any color, any size. The second one is free, applied at checkout. It works on the Envoy Dress Shirt only.
How long do I have to return something?
30 days from the day your order arrives. Items need to be unworn and unwashed, with the tags on.
How do I start a return?
Send us a message below with your order number and what you'd like to return. We'll reply with the return address and the next steps. Read the full return policy.
When do I get my money back?
Once your return reaches us and passes a quick check, we refund you to the original payment method within 5 business days. Your bank may take a few more days to show it.
What is the Fit Guarantee?
If the size is wrong, your first exchange is on us. We send the new size and cover the shipping both ways. You just need to ask within 30 days.
Which size am I?
Start with the size you usually wear in dress shirts. Not sure? Tell us your height, weight and usual size below and we'll recommend one.
How do ONÉRO shirts fit?
Tailored, not tight. Close at the chest, relaxed at the stomach — just your size. The stretch gives where your arms need it, so the shoulders stay in place.
I'm between two sizes. Which one?
Take the smaller one for a sharper, closer fit. Take the bigger one if you want more room or plan to layer. Either way, the Fit Guarantee has your back.
Can I change the size after ordering?
Yes, if the order hasn't shipped yet. Message us right away with your order number and the new size. If it already shipped, use your free exchange.
What is the fabric like?
A smooth stretch weave that moves with you and resists wrinkles. It feels like a real dress shirt — not like plastic.
Do I need to iron it?
No. Hang it right after washing and it dries smooth. For a crisp collar on a big day, a quick pass on low heat is enough.
How should I wash it?
Cold water, gentle cycle, similar colors. Hang to dry. The Care Guide has the details for each piece.
Will it shrink?
Not if you skip the dryer. Heat is what shrinks and wears out stretch fabric. Wash cold and hang dry, and it keeps its fit.
We're here to help
Most answers are in the FAQ above. Still need us? Send a message and a real person will reply within 1–2 business days.
Have an order number? Add it — it helps us answer faster.