Return & Exchange Policy

We want every piece to fit the way it should. If it doesn't, here is exactly how exchanges and returns work.

The 30-Day Fit Guarantee

You have 30 days from the day your order arrives to exchange any piece. The new piece is on us. You only cover the postage to send the original back.

You can exchange for:

  • A different size of the same piece.
  • A different colour of the same piece.
  • A different piece at the same price. If the new piece costs more, you pay the difference. If it costs less, the difference comes back as store credit.

One exchange per item. Your new piece is delivered free as soon as the original reaches us and passes a quick check.

Returns and refunds

Changed your mind? You can cancel your order and return it for a full refund within 14 days of the day it arrives. No reason needed.

  • Tell us within those 14 days, then send the pieces back within 14 days of telling us.
  • Return postage is paid by the customer.
  • Once your return arrives and passes a quick check, we refund your original payment method within 5 working days. Your bank may take a few extra days to show it.
  • Delivery is free on every order, so there is no delivery charge to refund.

Condition of returned pieces

  • Please send pieces back unworn and unwashed, with the original tags attached.
  • Try them on as you would in a shop. If a piece comes back worn, washed or damaged, we may reduce the refund to reflect that.
  • Sale pieces follow the same rules.

Orders on the way

You can cancel an order at any time, including while it's on the way. If it has already been dispatched, the returns process above applies once it arrives.

If your parcel is lost in transit, we'll send a new one or refund you in full.

Damaged, faulty or wrong item

If something arrives damaged, faulty or isn't what you ordered, let us know within 30 days of delivery. Send your order number with photos that show the issue. We'll reply within 1 to 2 working days and put it right at no cost to you, with a replacement or a full refund, including postage.

This doesn't affect your statutory rights under UK consumer law.

Buy 1, Get 1 Free

The free piece has no refund value on its own. To get a full refund, return both pieces. Want a different size? Exchange either one under the 30-Day Fit Guarantee.

How to start an exchange or return

  1. Send us a message with your order number, the item and what you'd like: a new size, a new colour, a different piece or a refund.
  2. We'll reply within 1 to 2 working days with the return address and next steps.
  3. Pack the item securely and send it back. Keep your proof of postage until the exchange or refund is done.

Please contact us before sending anything back, so we can match your parcel to your order.

Last updated: 11 October 2026