Privacy Policy

This Privacy Policy explains what personal information ONÉRO ("we", "us") collects when you visit our store or buy from us, how we use it, and the choices you have. Our store is hosted on Shopify.

Information we collect

  • Contact and order details: your name, email, phone, billing and delivery address, and what you buy.
  • Payment information: handled directly by our payment providers. We never see or store your full card number.
  • Account information: if you create an account, your login details and preferences.
  • Messages: anything you send us through the contact form or by email.
  • Device and usage data: your IP address, browser, device, and how you use the site, collected through cookies and similar tools.

How we use it

  • To process, deliver and support your orders, returns and exchanges.
  • To answer your questions and messages.
  • To send marketing emails, only if you sign up. You can unsubscribe at any time with the link in every email.
  • To improve the store, prevent fraud and keep the site secure.
  • To meet our legal obligations.

Under UK data protection law (UK GDPR), we rely on these legal bases: performing our contract with you (your order), your consent (marketing emails and non-essential cookies), our legitimate interests (improving the store and preventing fraud) and legal obligations.

Who we share it with

We don't sell your personal information for money. We share it only with the partners that help us run the store:

  • Shopify, which hosts the store and processes data on our behalf.
  • Payment providers, to process your payment.
  • Suppliers and delivery carriers, to prepare and deliver your order.
  • Advertising and analytics partners, to measure and improve our ads, subject to your choices below.
  • Authorities, when required by law.

Cookies

We use cookies to keep your cart, remember your preferences and understand how the site is used. You can accept or decline non-essential cookies in the cookie banner, and change your browser settings at any time.

Your rights and choices

You have the right to access, correct, delete or get a copy of your personal information, to object to or restrict how we use it, to withdraw your consent at any time and to opt out of targeted advertising. To opt out of the sharing of your data for targeted advertising, visit Your privacy choices. For any other request, contact us. We won't treat you differently for using these rights.

If you're in the UK and unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We'd appreciate the chance to put it right first.

How long we keep it

We keep your information for as long as we need it to serve you, run the store and meet legal, tax and accounting requirements.

Children

Our store is not meant for children, and we don't knowingly collect information from anyone under 16.

International transfers

Your information may be processed outside your country, including by Shopify and our partners. We rely on appropriate safeguards when that happens.

Changes

We may update this policy from time to time. The date below shows the latest version.

Contact

Questions about your privacy? Contact us.

Last updated: 11 October 2026